Sometimes ConnectBooks asks for a verification code, but the field to enter it doesn't show. This is usually because your browser is using old cached files, or there was an error loading the page.
Do a hard refresh
A hard refresh makes your browser load the page fresh.
Windows: Go to the ConnectBooks login page and press Ctrl + F5.
Mac: Go to the ConnectBooks login page and press Command + Shift + R.
The code field should now show, and you can log in.
Tip: No code? Check your spam folder or click Resend code.
Still not working?
Clear your browser cache and cookies.
Open a private (incognito) window and try to log in.
Try a different browser or device.
If it still doesn't work, contact ConnectBooks Support.
Frequently asked questions
Why doesn't the code field show?
Your browser may be using old cached files, or there was an error loading the page. A hard refresh usually fixes it.
I didn't get a code. What do I do?
Check your spam folder or click Resend code.