ConnectBooks

If you experience a critical ConnectBooks issue outside of our normal business hours, our team has an emergency contact available.

Please use our after-hours emergency support only for urgent issues such as:

ConnectBooks is completely unavailable or down.

You are unable to access your ConnectBooks account due to a system-wide issue.

A critical system issue is preventing your business from operating.

You believe there is a serious technical or security issue that requires immediate attention.

- ConnectBooks is completely unavailable or down.
- You are unable to access your ConnectBooks account due to a system-wide issue.
- A critical system issue is preventing your business from operating.
- You believe there is a serious technical or security issue that requires immediate attention.

Email: <a href="mailto:urgent@connectbooks.com" rel="nofollow noopener noreferrer" target="_blank">urgent@connectbooks.com</a> Phone: (845) 459-0763

Our after-hours emergency contact is monitored by multiple members of the ConnectBooks team so that critical issues can be escalated to the appropriate person as quickly as possible.

Please do not use the emergency phone number during regular business hours, as it is not actively monitored during that time.

During normal business hours, please contact ConnectBooks through our regular support phone number, email, or Intercom chat for assistance.

Questions regarding reports, reconciliations, integrations, onboarding, account setup, or other standard support requests should be submitted through our regular support channels.

Non-urgent requests submitted through the emergency contact will be handled during normal business hours.

We appreciate your help in keeping the emergency channel available for critical after-hours situations.

After-Hours Emergency Support

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After-Hours Emergency Support

After-Hours Emergency Support

After-Hours Emergency Contact

During Business Hours

For Non-Urgent Issues