ConnectBooks

This happens when ConnectBooks deletes a settlement from QuickBooks Online, but one of its transactions is matched in Banking, or is on a deposit. QuickBooks won't let ConnectBooks remove it, and the settlement shows "Error Deleting".

In QuickBooks Online, go to Banking and unmatch the transaction. If it's on a deposit instead, remove it from the deposit.

In ConnectBooks, go to <a href="https://app.connectbooks.com/settlements" rel="nofollow noopener noreferrer" target="_blank">Accounting Export</a>. Click the 3 dots on the settlement and choose "Delete from QuickBooks" again. If you see Settlement, COGS and Both, pick the one that shows the error.

1. In QuickBooks Online, go to Banking and unmatch the transaction. If it's on a deposit instead, remove it from the deposit.
2. In ConnectBooks, go to <a href="https://app.connectbooks.com/settlements" rel="nofollow noopener noreferrer" target="_blank">Accounting Export</a>. Click the 3 dots on the settlement and choose "Delete from QuickBooks" again. If you see Settlement, COGS and Both, pick the one that shows the error.

ConnectBooks removes settlements from QuickBooks in the background, so the error can show up after you click.

What to do when ConnectBooks can't delete a settlement because it's matched in QuickBooks Banking.

QuickBooks Online: Transaction is matched in Banking

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QuickBooks Online: Transaction is matched in Banking

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