Sometimes Amazon asks you to give ConnectBooks access again. Until you do, ConnectBooks can't get new orders, fees or settlements from that store.
How you'll know
On Accounting Export, a bar shows at the top of the store's page. It says either:
"This store requires reauthorization." with a Reauthorize button, or
"The API tokens for this store have expired and need to be renewed." with an Update button.
You may also see a pop-up with the same message when you log in.
Reauthorize from ConnectBooks
Click Reauthorize (or Update).
Log in to Amazon Seller Central if asked.
Confirm that ConnectBooks can access your account.
You're sent back to ConnectBooks, and syncing starts again.
Or reauthorize from Amazon
Log in to Amazon Seller Central.
Go to Manage Your Apps.
Find ConnectBooks and click Reauthorize.
Frequently asked questions
Do I lose any data?
No. Your data stays, and syncing starts again once you reauthorize.
Who has to do this?
Someone who can log in to the store's Amazon Seller Central account and manage its apps.