If fees you uploaded in ConnectStock don't show on your Profit & Loss report, the data is usually there. A filter is hiding it.
Why it happens
Each uploaded fee is saved under a customer and a date. 3 things can hide it:
The customer isn't picked. The P&L only shows uploaded fees for the customers you pick in the Files filter. If none are picked, no uploaded fees show.
The dates don't match. If the report's date range doesn't include the fee's date, it won't show.
You filtered by settlement. Uploaded fees don't show when you filter by settlement.
How to fix it
Open your P&L report.
Click the "Files: … Selected" filter.
Tick every customer that has your uploaded fees. Tick the customers heading under the file to pick all its customers.
Click Apply.
Use a date range, not settlements. Uploaded fees don't show when you filter by settlement.
Set the date range so it includes the fees' dates.
Click Run Report.
Tip
Not sure which customer or date a fee is under? In ConnectStock, open Sales and click the Upload Fees tab. Each row shows its customer and date.
Frequently asked questions
I cleared the filter, and now no fees show at all.
That's expected. With nothing picked, no uploaded fees are included. Tick the customers you need.
A customer is missing from the Files list.
The customer may be inactive. Only active customers show in the Files list. Or your user may not have the Vendors/Customers permission.
I picked the right customer and dates, and they're still missing.
Contact support and we'll take a look.