This error happens when you send a settlement and some of its data is in a period that is closed in QuickBooks.
How to fix it
In QuickBooks, change the closing date to a date before the earliest date in the settlement. Watch this short video to see how.
On the Accounting Export page, click the ... menu at the end of the settlement row, then click Delete from QuickBooks. If you see Settlement, COGS and Both, pick what you want to delete.
Click the ... menu again, then click Resend to QuickBooks. If you see Settlement, COGS and Both, pick what you want to resend.
If you use QuickBooks Desktop, update the web connector in QuickBooks. The settlement should come in.
If you need more help, email support@connectbooks.com.
Frequently asked questions
What closing date should I use?
Any date before the earliest date in the settlement.
The settlement still didn't come in. What now?
If you use QuickBooks Desktop, make sure you updated the web connector. If it still doesn't come in, email support@connectbooks.com.