Amazon archives settlement reports after a period of time. When a report is archived, ConnectBooks cannot get its data from the Amazon API. To fix this, request the report again in Amazon Seller Central.

Step 1: Log in to Amazon Seller Central.

Step 2: Open the Payment reports page. You can also go to Finance > Finance reports > Payment reports.

Step 3: Click the Understand payout tab.

Step 4: Find each payout period that is missing in ConnectBooks. In the Action column, click Request again.

Step 5: If you sell to business customers, also click Request again for each missing Invoiced Orders report.

Note: You do not have to download or share the report. When Amazon makes the report available, ConnectBooks gets it through the API.