In some cases, ConnectBooks needs the actual Amazon settlement ID to get the full settlement data from Amazon.
How to resolve the issue:
Step 1: Login to Amazon Seller Central Go to the Amazon Seller Central website (sellercentral.amazon.com) and log in with your seller account credentials.
Step 2: Access Reports After logging in, you'll be taken to the Seller Central dashboard. Look for the "Reports" tab in the top menu and click on it.
Step 3: Choose Payments In the "Reports" section, you'll see various report options. Look
for the "Payments" section and click on it to access settlement-related reports.
Step 4: Go to Disbursements, find the corresponding date of the missing settlement report, and check the Settlement ID.
Note: Make sure you are logged into the correct Amazon marketplace country.
Step 5: Enter the settlement ID in the required field on ConnectBooks.