When ConnectBooks sends a settlement to QuickBooks Online, you may see the error "The parent is invalid" (or "The parents are invalid"). The hint says "Check if the item has a valid parent/category".
What the error means
In QuickBooks Online, classes can sit under a parent class. ConnectBooks builds each product's class from its Category (each part before a colon becomes a parent level). If QuickBooks Online can't use that parent class, the export fails.
How to fix it
Go to Listings and check the product's Category. Fix it if it is wrong.
On the Accounting Export page, open the ... menu at the end of the settlement row and click Resend to QuickBooks. If a list opens, choose Settlement (or Both). Then confirm.
If you need more help, contact support@connectbooks.com.
Frequently asked questions
Where does the parent class come from?
From the product's Category in Listings. Each part before a colon becomes a parent level of the class.
Do I need to delete the settlement first?
No. Just click Resend to QuickBooks.