In the new Advanced FBA inventory system, ConnectBooks updates your inventory when Amazon receives a return and adds the item back into FBA inventory. It's based on the physical return, not the refund date.
If you're using ConnectStock, ConnectBooks also looks at the condition of the returned item:
Sellable: If Amazon marks the return as sellable, ConnectBooks adds it to your FBA Warehouse in ConnectStock.
Unsellable: If Amazon marks the return as unsellable, it's added to your FBA Unsellable Warehouse.
When is the unsellable return item removed from inventory?
Returned items stay in your inventory as long as they stay in FBA. They are only removed when you take action, such as:
Disposal Order: If you tell Amazon to dispose of the item, it's removed from inventory.
Removal Order: If you ask for the item to be sent back to you, ConnectBooks handles it based on your ConnectStock settings:
Sellable items go to your Sellable Removal Warehouse, and unsellable items go to your Unsellable Removal Warehouse.
Ask our support team to remove sellable or unsellable removal orders from inventory instead of sending them to a warehouse.
This setup keeps your inventory in line with what's physically happening with your FBA stock, and gives you control over how returned items are handled.
Frequently asked questions
Does a refund change my inventory?
No. ConnectBooks updates inventory when Amazon receives the return back into FBA, not on the refund date.
Where do I set the removal warehouses?
In your inventory file's Inventory & Warehouse settings, under Manage Warehouses.
Can removal orders skip the warehouse?
Yes. Ask our support team to remove sellable or unsellable removal orders from inventory instead.