When a store disconnects from ConnectBooks, the cloud icon in the top right corner of the screen shows a slash through it. This usually means the store's API token expired and needs to be renewed.
Reconnect a store
Log in to ConnectBooks.
Click the disconnected cloud icon in the top right corner.
In the Stores Disconnected window, click Update (or Reauthorize) next to the store.
You go to the marketplace to authorize ConnectBooks again. When that's done, the store reconnects and syncing starts again.
Repeat for each disconnected store.
Shopify: The store may reconnect right away and show "Your Shopify store is reconnected."
Amazon Advertising: Use the Amazon login button next to the store to sign in again.
Frequently asked questions
Why did my store disconnect?
Usually the store's API token expired and needs to be renewed.
I have more than 1 disconnected store. What do I do?
Click Update (or Reauthorize) next to each store, 1 at a time.