Each store in ConnectBooks has its own store window. Use it to rename the store, check that it's connected, turn some syncing on or off, or delete the store.
How it works
A store is 1 marketplace account, like your Amazon US account or your Shopify shop. To open its window, go to Stores & Files and click the store card. The window shows the store name, its connection status and a few tabs.
The tabs depend on the store. Amazon US and Walmart stores have a Settings tab. Shopify stores have a Gateways & Apps tab.
Rename a store
To rename a store:
Go to Stores & Files.
Click the store.
Click the 3 dots at the top right of the store window.
Click Edit store Name.
Type the new name.
Click Save.
The new name is only used inside ConnectBooks. It doesn't change the store on the marketplace.
Check the sync status
On Stores & Files, each store card shows a green check when the store is connected, or a red X when it's disconnected. A QuickBooks or Xero logo shows once the store's accounting setup is done.
Click the store to see more:
Next to the store name, you see the same green check or red X. Click the red X to reconnect.
Amazon, Walmart and TikTok stores also have an ad icon. Green means Advertising Connected. Red means Advertising Disconnected. Click the red icon to reconnect your ads.
On the Accounting tab, a colored bar shows Not Connected, Connected, or a Xero status such as Expired. Hover over it to see Last Sync and Connected On.
For help with a red X, see How to reconnect a disconnected store.
Pause or resume syncing
You can't pause a whole store. But you can turn some kinds of syncing on or off.
To turn AWD or WFS syncing on or off:
Click your Amazon US or Walmart store.
Open the Settings tab.
On Amazon US, turn AWD Inventory on or off. This syncs your AWD (Amazon Warehousing and Distribution) inventory.
On Walmart, turn Walmart Fulfillment Services (WFS) on or off. This syncs your WFS inbound shipments.
The change saves right away.
To pause or resume a Shopify gateway or app:
Click your Shopify store.
Open the Gateways & Apps tab.
Click Gateways or Apps at the top. Gateways are the ways your customers pay. Apps are the Shopify apps your orders come from.
Turn a switch off to pause it, or on to resume it.
Click Save.
When you pause a gateway or app, its new orders stop syncing. Data that already synced stays. For more, see Shopify Apps and Gateways Explained.
Delete a store
To delete a store:
Go to Stores & Files.
Click the store.
Click the 3 dots at the top right.
Click Delete Store.
If the store is in a ConnectStock inventory file, choose "Yes, I want to remove data" or "No, I want to keep data".
Type CONTINUE.
Click Continue.
Deleting a store can't be undone.
When you delete a store:
It's removed from Stores & Files and stops syncing.
It's disconnected from QuickBooks or Xero.
Exports that were waiting or running are deleted.
Its fee mappings are removed. For QuickBooks, its product mappings are removed too.
Anything already exported to QuickBooks or Xero stays there.
If it's in a ConnectStock inventory file, its item mappings in that file are removed. If you chose "Yes, I want to remove data", its sales and shipments are also removed, and your inventory is recalculated.
Things to know
On plans without accounting, the store tabs are locked. You can still rename or delete the store.
If your ConnectStock file has an Accounting Closing Date on or after the store's start date, you can't delete the store until you unlock the file.
On the Gateways & Apps tab, some gateway switches are greyed out. They belong to an app, so they follow that app's switch.
The first time you turn a Shopify app on or off and click Save, ConnectBooks asks you to switch to app based grouping. After that, each pair of app and payment gateway gets its own group, starting from the date shown in that message. Older orders keep their old grouping. This change can't be undone.
To clear data from a paused gateway, click the 3 dots on its row.
Delete from QB removes the gateway's data from QuickBooks but keeps it in ConnectBooks.
Delete All removes all the gateway's groups and transactions from ConnectBooks. If its data is in QuickBooks, delete it there first.
Frequently asked questions
Can I pause a whole store?
No. You can pause single Shopify gateways or apps, turn off AWD or WFS syncing, or delete the store.
Does renaming a store change it on Amazon or Shopify?
No. The name is only used inside ConnectBooks.
Will deleting a store remove what I already exported to QuickBooks or Xero?
No. Data that was already exported stays there. Only exports that hadn't been sent yet are deleted.
My store shows a red X. What do I do?
The store is disconnected. Click the red X in the store window to reconnect it. For more help, see How to reconnect a disconnected store.
Need help? Use the chat icon in ConnectBooks.