Overview
Every account gets $10 of free Crunch credit, once. It never expires.
To keep using Crunch after your free credit is used, pick a monthly credit plan of $25, $50, $100, $200 or $500. Each plan gives you that much credit every billing period.
How usage is measured
Each question costs a little credit. Bigger questions that read more data cost more.
Request type | Relative cost |
Simple question or small report | Low |
Large report or comparison of 2 reports | Higher |
Complex analysis across hundreds of data points | Highest |
Example: "What was my Amazon revenue in August?" costs less than "Analyze all my price changes over the last 12 months and tell me which ones hurt and helped sales."
How to add a credit plan
Open your profile menu and click "View" next to Plan.
Find Crunch AI Credits.
Click Add credits.
Pick a monthly amount and confirm.
You pay right away and get the full credit right away. After that, the plan renews on your ConnectBooks bill date and shows on the same bill, using the same card.
Credit plans repeat every month. They aren't single purchases.
To see your balance and renewal date, or to change your plan, click Manage.
Change or cancel a credit plan
Action | Result |
Increase plan | You pay the difference now and get that credit now. Future months use the new amount. |
Decrease plan | You keep this month's credit. The lower amount starts on your next bill. |
Cancel plan | Pick No credit plan. You keep this month's credit, then charges stop. |
Example: Moving from the $25 plan to the $50 plan charges $25 and adds $25 of credit right away.
Lowering or canceling a plan doesn't give you a partial refund. You can change your choice more than once. To undo a cancellation before your renewal date, contact support@connectbooks.com.
Renewal and unused credit
Paid credit resets on each ConnectBooks bill date. Unused paid credit is gone at renewal, with 2 exceptions:
Your first billing period. Unused paid credit comes off your next bill.
Any period where you raised your plan. Unused paid credit comes off your next bill.
This comes off your next bill. It isn't refunded to your card.
Free credit doesn't reset and can't be turned into cash.
What uses credit
Credit is used by:
Questions you ask Crunch
AI dashboard updates, including scheduled ones
Credit is not used by regular ConnectBooks reports, reading documents, syncing, accounting or inventory features.
Everyone on the account shares 1 credit balance. Free credit is used before paid credit.
When your credit runs out
When your credit is used up, Crunch stops answering and scheduled AI dashboard updates pause. Your last dashboard results stay visible.
To keep going, add a credit plan, raise your plan, or wait for renewal. You can't buy extra credit just once.
If you use up the $500 plan, you can't add more before renewal. Contact support@connectbooks.com to talk about your usage.
Everything else in ConnectBooks keeps working.
Frequently asked questions
Which ConnectBooks plans include Crunch?
The current Gold, Diamond and Platinum plans. Crunch isn't on Free, Silver, Lite, free trial, custom price or older plans. If you're on an older plan, you need to upgrade to a current one.
If Crunch was turned on for your account by our team, the normal prices apply.
How many questions does $25 cover?
There's no fixed number. It depends on how much data each question reads. Simple questions cost less. Big reports and deep analysis cost more.
Do I need a card for the free $10?
No. The free credit is added for you, once per account. You do need a plan that includes Crunch.
Adding a paid plan doesn't remove your free credit. Canceling and restarting a plan doesn't give you more free credit.
Why was I charged when I signed up and again on my bill date?
The first payment gives you credit right away. Your next bill starts a new month of credit.
If you sign up just before your bill date, the first period is short. Unused paid credit from it comes off your next bill.
Does a failed or stopped answer use credit?
Yes. Work Crunch already did still uses credit, even if you stop it or close the page.
For help with a failed answer or a charge, contact support@connectbooks.com with your account name and the date.
Why does my used credit show a little more than my plan?
The cost of a question is worked out when the answer finishes, so the last one can go a few cents over. You aren't charged for that.
What if my payment fails?
No credit is added and no plan starts. Update your card and try again.
Why can't I open the Plan page or see the credit line?
If there's no card on your account, you're sent to the plan selection page. Add a card to open the Plan page.
The credit line is hidden if your plan doesn't include Crunch. If you're on Gold or above and don't see it, you may be on an older version of the plan. Contact support@connectbooks.com.
What if I switch to a ConnectBooks plan without Crunch?
You lose access to Crunch, but your credit plan doesn't cancel by itself. Contact support@connectbooks.com to remove it and stop the charges.
What if I cancel ConnectBooks?
Your Crunch credit plan ends too. Leftover credit isn't refunded.