When you sell on another store, like TikTok, Shopify or Walmart, and Amazon ships the order for you, Amazon charges you a fulfillment fee. ConnectBooks puts that fee on the store where you made the sale, so that store shows your real profit.
How it works
Amazon calls this MCF (Multi Channel Fulfillment). The rule is simple: when the seller order ID on the Amazon order matches the order number on your other store, ConnectBooks links the fee to that order. If they don't match, there's no way to link them, and the fee stays on Amazon only.
Example: you sell a mug on TikTok, order 577003355090162048. Amazon ships it and charges you $4.25. The seller order ID on Amazon is also 577003355090162048, so ConnectBooks adds the $4.25 to that TikTok order as "Amazon MCF Fee". Your TikTok profit goes down by $4.25.
This works for any store you connected to ConnectBooks. For Shopify, Amazon's seller order ID looks like "Shopify #3981|042016 8606133747994", and ConnectBooks reads the order number #3981 from it.
Where you see the fee
On the Profit & Loss report: run it for the store where you made the sale. The fee shows as "Amazon MCF Fee" on that item. It doesn't show when you run the report for your Amazon store.
For 1 order: open the Order Report for that order, or the MCF Fees tab on the Additional Fees page. On the MCF Fees tab you can also search by order ID, filter by date and click Export.
Things to know
Your QuickBooks export doesn't change. QuickBooks still gets the fee once, with your Amazon store.
ConnectBooks also matches the product by SKU, so use the same SKU on Amazon and on your other store. If the SKU didn't match when the fee came in, that fee isn't added later.
A fee Amazon charges for the whole order, not for 1 product, shows as "Unitemized".
You can't add, edit or delete these fees yourself.
Frequently asked questions
Why don't I see the MCF fee for some orders?
The seller order ID on Amazon doesn't match the order number on your other store, so there's no way to link them. This often happens when another app sends the order to Amazon with its own number.
Do MCF fees link for orders sent through SellerCloud or GoFlow?
Not yet. SellerCloud and GoFlow send Amazon their own order number, not your store's order number. For example, your Shopify order is #1234, but Amazon gets 889120, so ConnectBooks can't tell they're the same order.
Why is the fee missing for 1 product on an order?
The SKU on Amazon didn't match the SKU on your other store when the fee came in.
Can I link older MCF fees?
ConnectBooks links the MCF fees it got from Amazon in about the last 7 days. If an older fee didn't link, use the chat icon and ask our team.
Can I turn this off?
Yes, for each Amazon store. Use the chat icon and ask our team.
Need help? Use the chat icon in ConnectBooks.