If an employee connected your QuickBooks Online file to ConnectBooks, ConnectBooks may not have the permissions it needs to import data. To fix this, reconnect with an admin user.
Click Stores & Files in the left menu.
Open the Accounting Files tab.
Click your QuickBooks file.
Click the ... menu next to Connected.
Click Reconnect, then sign in to QuickBooks with an admin user and approve access.
You come back to ConnectBooks when it's done.
Frequently asked questions
Why do I need an admin user?
A user who isn't an admin may not have the permissions ConnectBooks needs to import data.
Where is the Reconnect option?
Go to Stores & Files, open the Accounting Files tab and click your QuickBooks file. Click the ... menu next to Connected, then click Reconnect.