A discrepancy is when Amazon receives a different number of units than you sent. For example, you ship 100 and Amazon receives 98, or 105. Fix these so your stock counts stay right.
On the FBA Shipments page, closed shipments where Amazon received fewer units than you sent show in red.
Find your discrepancies
Go to ConnectStock, then FBA Shipments, and open the Shipment Discrepancies tab. (For Walmart, use WFS Shipments.)
Each line shows what you sent and what Amazon received. For example, you sent 192 and Amazon received 190, so 2 units are stuck in your In Transit warehouse.
Wait 1 or 2 weeks before fixing. Amazon often counts units from 1 shipment against another. For example, Shipment 1 shows 10 extra and Shipment 2 shows 10 missing. Pick both together, and they cancel out.
Fix a discrepancy
Click the 3 dots in the Action column and pick one.
Adjust Discrepancies
Use this when the units really left your warehouse, but Amazon's count is off. ConnectBooks makes an adjustment that removes (or adds back) the difference. Click Save on the adjustment.
Amazon received 110 of 100: an adjustment adds 10.
Amazon received 95 of 100: an adjustment removes 5.
Create Warehouse Transfer
Use this when the units never left your warehouse. ConnectBooks moves them between In Transit and your local warehouse. For example, the boxes for 50 units are still on your shelf, so 50 units go back from In Transit to your local warehouse. (Only shows if you track warehouses.)
Mark Resolved
Hides the discrepancy without changing your stock. Changed your mind? Set the Resolve Status filter to "Resolved Manually" (or "All"), click the 3 dots on the line and choose Reopen.
ConnectBooks uses the ConnectStock item that each SKU is mapped to.
Fix many at once
Tick several lines and pick an action. For an adjustment, all lines need the same In Transit warehouse. For a warehouse transfer, all lines need the same local and In Transit warehouses, and you can't mix lines where Amazon got more with lines where Amazon got less.
Let it fix them for you
Click Schedule to set a rule. For example: after 14 days, if the discrepancy is under 2%, create an adjustment (or a warehouse transfer).
Frequently asked questions
A closed shipment isn't on the list yet.
Shipments show up about 27 hours after Amazon closes them.
Can I fix shipments that are still open?
Yes. Turn on "Include Open Shipments" at the top right.
Can I download the list?
Yes. Click Export.
Can I filter the list?
Yes, by shipment ID, status, SKU, ASIN or item.