If there's a difference between the number of units you ship and what Amazon receives, the discrepancies will be highlighted in red on the FBA Shipments page. For example, if you ship 100 units and Amazon only receives 98—or if they receive more than expected, like 105 units—the difference will be flagged.
It's important to address these discrepancies promptly to avoid issues like inaccurate inventory or negative in-transit inventory, and to ensure your warehouse maintains correct stock levels. You can easily spot any discrepancies by checking the FBA Shipments page. Any shipment marked as "closed" by Amazon, where the total received doesn't match the amount shipped, will appear highlighted in red.
How to Resolve Shipment Discrepancies:
Navigate to FBA Shipments under the Inventory section and select Shipment Discrepancies. This page will list all shipment discrepancies.
Here you can see the specific units that were sent and received for each item. For example, if you shipped 192 units and Amazon received 190, 2 will remain stuck in the in-transit warehouse.
You can resolve the discrepancies in 3 different ways, click the action button on the right.
When we create the adjustment or transfer, we identify the item that the selected SKU is mapped to and use that specific item.
1. Adjust discrepancies: ConnectBooks will create an adjustment in the inventory by removing the units from the in-transit warehouse and writing off the missing units. just click Save on the adjustment pop-up.
The adjustment can be positive or negative, depending if Amazon received less or more than you shipped
2. Clear In-Transit: ConnectBooks will create a warehouse transfer between local and in-transit warehouses to reflect the quantities.
The transfer can sometimes be from "Local Warehouse" to "In-Transit," or from "In-Transit" to "Local Warehouse," depending on whether Amazon received fewer or more units than you shipped.
3. Mark as Resolved: You can manually mark the discrepancy as resolved. However, the discrepancy will remain.
You can resolve discrepancies in bulk as long as they are the same type, such as transfers from the "In-Transit" warehouse to the "Local Warehouse." However, you cannot adjust positive and negative discrepancies in the same bulk action. For those, you'll need to create two separate bulk adjustments—one for positive discrepancies and one for negative.
When to use adjustments vs transfers
For option 1 (Adjust discrepancies):
Use this when the units actually left your warehouse, but Amazon's received count doesn't match what you sent. ConnectBooks will create an adjustment in the inventory by removing the units from the in-transit warehouse and writing off (or adding back) the difference. Just click Save on the adjustment pop-up. The adjustment can be positive or negative:
Amazon over-received — You shipped 100 units, Amazon received 110. ConnectBooks creates a positive adjustment of 10 units.
Amazon under-received — You shipped 100 units, Amazon received 95. ConnectBooks creates a negative adjustment of 5 units.
For option 2 (Clear In-Transit):
Use this when you created the shipment in Amazon but the units never physically left your warehouse. ConnectBooks will create a warehouse transfer between the local and in-transit warehouses to reflect the real quantities. The transfer can sometimes be from "Local Warehouse" to "In-Transit," or from "In-Transit" to "Local Warehouse," depending on whether Amazon received fewer or more units than you shipped.
For example, if you created a shipment for 50 units of SKU ABC-123 but the boxes are still sitting in your warehouse, Clear In-Transit will move those 50 units from In-Transit back into your Local warehouse.
Before you resolve: wait a week or two
We generally recommend waiting a week or two after a discrepancy first appears before taking action. Amazon often receives units from one shipment against another shipment's paperwork, so what looks like a real discrepancy early on frequently evens out on its own.
For example, if you send Shipment 1 (100 units) and Shipment 2 (100 units) of the same SKU, Shipment 1 might show as over-received by 10 while Shipment 2 shows as under-received by 10. If you multi-select both shipments and create an adjustment, the net comes out to zero — no adjustment needed.
Filter options
Filter by shipment ID, Status, SKU, or ASIN, Item to find specific discrepancies quickly.
Notes:
1. To resolve discrepancies for open shipments, click Include Open Shipments in the top right.
2.A shipment typically appears on this page up to 24 hours after Amazon marks it as closed, so there may be a slight delay.