ConnectBooks

ConnectBooks couldn't finish because another QuickBooks session had the company file open.

Close any other QuickBooks windows, and ask anyone else using the file to close it.

In QuickBooks, click File, then Switch to Single-user Mode.

Click File, then Update Web Services. Tick your company and click Update Selected.

If a settlement got only part of the way into QuickBooks, delete it and send it again. See <a href="https://help.connectbooks.com/en/articles/9534248-how-to-delete-or-undo-a-settlement-from-quickbooks">How to delete or undo a settlement from QuickBooks</a>.

1. Close any other QuickBooks windows, and ask anyone else using the file to close it.
2. In QuickBooks, click File, then Switch to Single-user Mode.
3. Click File, then Update Web Services. Tick your company and click Update Selected.
4. If a settlement got only part of the way into QuickBooks, delete it and send it again. See <a href="https://help.connectbooks.com/en/articles/9534248-how-to-delete-or-undo-a-settlement-from-quickbooks">How to delete or undo a settlement from QuickBooks</a>.

<b>The error says multiple QuickBooks instances are running.</b>

QuickBooks is open more than once. Close the other instances and run the Web Connector again.

What to do when ConnectBooks can't finish because QuickBooks Desktop is open in more than 1 place, or in multi user mode.

QuickBooks Desktop: File is in use

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QuickBooks Desktop: File is in use

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